Privacy Policy — How 77cx Handles Your Personal Data

1 Who We Are

77cx is an online gaming platform operating at 77cx.onl, offering Sports Betting, Slots, Fish Games, Bingo and a structured VIP Programme to adult players. All transactions on the platform are conducted in PKR and the platform is designed specifically for users in Pakistan.

This Privacy Policy applies to all users of the 77cx website and mobile app. When you create an account, make a deposit, place a bet or interact with any part of the platform, this policy governs how your personal information is handled. By registering and using 77cx, you confirm that you have read and understood this policy.

2 Data We Collect

77cx collects personal information through your account registration, your use of the platform and your interactions with support. Below is a breakdown of the categories of data we collect and when each type is gathered.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, health information or biometric data as part of standard account operations. Identity documents requested for verification are used solely for that purpose.

3 How We Use Your Data

Every piece of data 77cx collects serves a specific operational or legal purpose. We do not use your data for anything beyond what is necessary to run the platform effectively and keep it secure.

• Account Management: To create and maintain your 77cx account, verify your identity and manage your login and security settings.
• Payment Processing: To facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payment systems.
• Platform Operations: To process sports bets, settle Slots and Fish Games sessions, manage Bingo entries and calculate VIP points and cashback.
• Customer Support: To respond to your queries, resolve account issues and follow up on withdrawal requests.
• Fraud Prevention & Security: To detect and investigate unusual account activity, multi-accounting, bonus abuse and payment fraud.
• Responsible Gaming: To apply deposit limits, activate cooling-off periods, enforce self-exclusion and monitor account activity for signs of problem gambling.
• Platform Improvement: To analyse usage patterns, fix bugs and improve the experience for all 77cx users — this is done using aggregated, non-identifiable data wherever possible.
• Communications: To send you important account notifications such as deposit confirmations, withdrawal updates, VIP tier changes and policy updates. We do not send unsolicited marketing without your consent.

4 Payment Data & PKR Transactions

All financial transactions on 77cx are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal — whether through JazzCash, Easypaisa, Raast, bank transfer or card — certain payment details are processed to complete that transaction.

77cx does not store full card numbers or full JazzCash / Easypaisa account credentials on our own servers. Payment processing is handled through secure payment provider integrations. We retain only the reference information necessary to track and reconcile your transaction history within your account.

• Payment references are stored in your account transaction history and are accessible to you at any time in your account panel.
• Transaction history is retained for the period necessary to fulfil our operational and dispute-resolution obligations.
• In the event of a disputed transaction or chargeback investigation, your payment records will be reviewed by our finance team and may be shared with the relevant payment provider as part of the resolution process.

5 Cookies & Technical Tracking

77cx uses cookies and similar technical tools to keep the platform functioning correctly, maintain your logged-in session and understand how players use the site. When you visit 77cx.onl or open the app, certain technical data is automatically collected as part of normal platform operation.

• Essential Cookies: Required for the platform to function — these manage your login session, keep your account authenticated and maintain your preferences during a session. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your language preference, display settings and last-used payment method to make your next session smoother.
• Analytics Cookies: Help us understand which pages and game sections are most popular, where users encounter issues and how navigation flows across the platform. This data is aggregated and does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent activity, bot access and suspicious login patterns.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use the platform normally. Most browsers allow you to view, block or delete cookies — refer to your browser's help section for instructions specific to your device.

6 Sharing Your Data

77cx does not sell your personal data. We share information only where it is necessary to operate the platform, process your PKR payments or meet a legal obligation. The categories of third parties we may share data with are listed below.

• Payment Processors: JazzCash, Easypaisa, Raast, banks and card networks receive the payment information necessary to process your deposits and withdrawals in PKR.
• Identity Verification Services: Where account verification is required, we may use a third-party identity verification service to confirm your identity documents. These providers process only what is necessary for verification and are contractually bound to handle data securely.
• Fraud Prevention Providers: We work with fraud detection services that help us identify suspicious account activity, multi-accounting and payment fraud. These services receive limited technical and transactional data for analysis.
• Platform Infrastructure Providers: Cloud hosting, database and infrastructure providers that power the 77cx platform may have access to stored data as part of their service. These providers are bound by data processing agreements and do not use your data for their own purposes.
• Legal and Regulatory Obligations: If required by law or in response to a valid legal process, 77cx may disclose personal data to the relevant authorities. We will only do so to the extent required and will notify you where legally permitted.

All third parties that process personal data on behalf of 77cx are required to handle that data securely and in accordance with the purpose for which it was shared. We do not permit third-party service providers to use your data for their own marketing or commercial purposes.

7 Data Retention

77cx retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil the purposes described in this policy. The specific retention periods depend on the type of data and the reason it was collected.

• Account Data: Retained for the duration of your account and for a period after account closure to allow for dispute resolution and any outstanding transaction reconciliation.
• Transaction Records: PKR deposit and withdrawal records are retained for the period required to meet our financial record-keeping obligations and to handle any payment disputes that arise after a transaction.
• Responsible Gaming Records: Self-exclusion history, deposit limit records and cooling-off logs are retained even after account closure to prevent circumvention — for example, to prevent a self-excluded player from opening a new account during their exclusion period.
• Support Communications: Tickets, chat logs and email correspondence with the support team are retained for a reasonable period to maintain an accurate history of your account interactions.
• Technical Logs: Login records, IP logs and device data are retained for the period required for security monitoring and fraud investigation purposes.

When data is no longer required for any of the purposes above, it is deleted or anonymised in line with our internal data management procedures.

8 Your Rights Over Your Data

As a 77cx account holder, you have rights over the personal data we hold about you. These rights can be exercised by contacting the 77cx support team directly. We will respond to valid data requests within a reasonable timeframe.

• Right of Access: You can request a summary of the personal data 77cx holds on your account at any time.
• Right to Correction: If any of the personal information on your account is inaccurate or out of date, you can request that it be corrected. Some changes — such as name corrections — may require supporting documentation.
• Right to Deletion: You can request that your account and associated personal data be deleted. This right is subject to our obligation to retain certain records for legal, financial and responsible gaming purposes as described in Section 7.
• Right to Restriction: You can ask us to restrict the processing of your personal data in certain circumstances — for example, while a correction request is being reviewed.
• Right to Portability: You can request a copy of your personal data in a structured, machine-readable format for your own records or to transfer to another service.
• Right to Object: You can object to the processing of your data for specific purposes, including any direct marketing communications where you have previously provided consent.

9 Children & Minors

The 77cx platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any part of the platform.

If we have reason to believe that a minor has registered an account or provided personal data through the platform, we will immediately suspend the account, investigate the matter and delete any personal data associated with that account. If you are aware of a minor using 77cx, please contact our support team immediately so we can take action.

10 Security Measures

Keeping your data secure is something we take seriously at 77cx. We implement a range of technical and operational measures to protect personal information from unauthorised access, loss, misuse or disclosure.

• Account access is protected by password authentication. We recommend using a strong, unique password for your 77cx account and not sharing it with anyone.
• Payment processing is handled through secure integrations with PKR payment providers. Full financial credentials are not stored on 77cx servers.
• Our systems use encryption for data in transit to protect information as it moves between your device and the 77cx platform.
• We monitor platform access logs and account activity for unusual patterns that may indicate a security incident.
• Access to personal data within the 77cx operations team is restricted on a need-to-know basis — staff do not have access to data beyond what is required for their specific role.

While we take all reasonable steps to protect your data, no system is completely immune to security risks. If you suspect that your 77cx account has been accessed without your authorisation, contact our support team immediately so we can investigate and secure your account.

11 Changes to This Policy

77cx may update this Privacy Policy from time to time as the platform evolves or as our data practices change. When updates are made, the revised policy will be published on this page with an updated "Last Updated" date at the top. For material changes that significantly affect how your data is used, we will make reasonable efforts to notify you through the platform or via your registered contact details.

Your continued use of the 77cx platform after an updated Privacy Policy is published means you accept the changes. If you do not agree with an update, you should stop using the platform and contact support to request account closure and data deletion in line with your rights under Section 8.

12 Contact Us

If you have any questions about this Privacy Policy, want to understand how your data is being used or wish to exercise any of your data rights, please get in touch with the 77cx support team. We are available around the clock and will handle all privacy-related queries with priority.

You can reach us at: [email protected]

For questions specifically about responsible gaming data — such as self-exclusion records or deposit limit history — you can also visit our Responsible Gaming page for more information on how those settings work and how the associated data is managed.

For general platform information, account help and payment queries, visit our FAQ page which covers the most common questions from 77cx players.